US Appliance - Major warranty issues

I purchased a Whirlpool appliance suite, pricing was good buy delivery went from Michigan to Chicago to NJ to Cleveland.Delivery is free but do no count on getting your product in less than 2 weeks.

Their website warranty page boast a 60 day warranty but the company will replace damaged items only if reported within 24 hours. Delivery company did only curbside delivery. Delivered in a blizzard at 3:30pm I call company early Friday afternoon to report that the microwave was damaged in the poor packaging. (Whirlpool issue) The housing on the unit was mangled, though the packaging looked ok.

No idea if the product would work. US Appliance said less than 48 hours was outside their warranty period and I would be required call Whirlpool for a warranty repair.. Whirlpool would not replace it but only repair it. I now own a new microwave that will never look new.

Regardless of pricing I would advise any consumer to bypass this vendor and use a more reputable vendor Home Depot, Lowes.

Best Buy etc.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Customer service
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Virtually no warranty

Reason of review:
Damaged or defective
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Whirlpool Microwave
Review category
Appliances and Electronics
review #790092 by

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